Wednesday, February 25, 2009
Proper Service
Did you know no matter what restaurant you the proper way to serve is to serve food from the left and clear from the right, and beverages you serve them from the right?
Good Or Bad Service?
My opinion the employee-customer relations is the key to success. Alway greet your customers with a smile. If the dining experience is unpleasant but the food is good are you unlikely to return?
Nasty Customer
Last week, a customer comes into the restaurant where I work at CC's Fish Camp part time and from the moment I greeted him he had a bad attitude. Asked him politely what he wanted to have to drink, he replied " I'll have a Miller Lite draft beer ". I said " ok" and proceeded to get his beer. When I came back to the table and finished taking his order which was a skirt steak entree well done, bake potato and a salad. Meanwhile a party of two was sat in my section and I greeted them. They knew what they wanted and ready to order their drinks and food all at the same time. They ordered sandwiches and fries. I put the single guy order in first and then the couples order in next. Seven minutes later the couples order was ready and I served them their meal. The single guy noticed and walked up to me and asked me in a nasty tone "why didn't I get my order first". I replied "your entree was not ready yet, because your steak needed more time to cook". Some people are so impatient.
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